Refund policy

REFUND POLICY

Returns and Final Sale Items

Because SOCALA Gourmet Food gift boxes contain food, consumable, and other perishable products, all food gifts and gift boxes are final sale and cannot be returned for a change of mind.

We cannot accept products that have been opened, used, consumed, or stored outside appropriate conditions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email info@socalagourmet.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the shipping box
• Photographs of the interior packaging
• Photographs of the damaged or incorrect product

We will review the claim and, when approved, provide an appropriate replacement or refund.

Custom and Corporate Orders

Personalized, custom, special-order, and corporate gifting purchases are final sale unless the products arrive damaged or the order was fulfilled incorrectly.

Cancellations

Cancellation requests must be submitted before an order enters fulfillment. We cannot guarantee cancellation after processing has begun. Orders that have already shipped cannot be canceled.

Refunds

If a refund is approved, it will be returned to the original payment method. Your bank or card issuer may require additional time to post the credit.

Original expedited shipping charges are non-refundable after an order has shipped.

Contact

For return or order questions, email info@socalagourmet.com.

SOCALA does not provide customer service by telephone. Please use email or the contact form on our website.