Refund policy
RETURN AND REFUND POLICY
Final Sale Items
Because SOCALA Gourmet Food gift boxes contain food, consumable, and other perishable products, all food gifts and gift boxes are final sale and cannot be returned or exchanged for a change of mind.
We cannot accept products that have been opened, used, consumed, or stored outside appropriate conditions.
Damaged, Defective, or Incorrect Items
SOCALA accepts claims and, when necessary, authorized returns only for products that arrive damaged, defective, or incorrect. Please inspect the order upon delivery and report the issue within 48 hours of confirmed delivery by emailing info@socalagourmet.com.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the shipping box
• Photographs of the interior packaging
• Photographs of the damaged, defective, or incorrect product
We will review the claim and, when approved, provide an appropriate replacement or refund. Replacements are remedies for approved damaged, defective, or incorrect-item claims and are not general product exchanges.
Return Authorization and Shipping Costs
Do not return any product or gift box without written authorization from SOCALA. If an authorized return is required because a product arrived damaged, defective, or incorrect, SOCALA will provide return instructions and cover the authorized return shipping cost.
Unauthorized returns will not be accepted. SOCALA does not charge a restocking fee.
Exchanges
SOCALA does not accept product exchanges.
Custom and Corporate Orders
Personalized, custom, special-order, and corporate gifting purchases are final sale unless the products arrive damaged, defective, or the order was fulfilled incorrectly.
Cancellations
Cancellation requests must be submitted before an order enters fulfillment. We cannot guarantee cancellation after processing has begun. Orders that have already shipped cannot be canceled.
Refunds
If a refund is approved, it will be returned to the original payment method. Your bank or card issuer may require additional time to post the credit. Original expedited shipping charges are non-refundable after an order has shipped.
Contact
For return or order questions, email info@socalagourmet.com or use the contact form on our website. Phone support is limited; email is the fastest way to receive assistance. Voicemail messages are reviewed during business hours.