Shipping policy
SHIPPING POLICY
Shipping Area
SOCALA Gourmet Food currently ships within the United States only. We do not offer international shipping.
Shipping Origin and Fulfillment
All SOCALA orders are carefully packed and shipped directly from our fulfillment facility in Alpharetta, Georgia, United States.
SOCALA handles order fulfillment directly. We do not use a third-party fulfillment warehouse.
Order Processing and Handling
Orders are processed Monday through Friday, excluding federal holidays. Orders are generally prepared for shipment within one business day.
Orders placed during weekends, holidays, high-volume periods, or after daily carrier pickup may begin processing on the next business day.
Standard Shipping
Standard shipping costs $9.99 for U.S. orders under $49.
Complimentary standard shipping is available for U.S. orders of $49 or more.
The estimated total delivery time for standard shipping is 3 to 4 business days, including normal handling and carrier transit time.
Expedited Shipping
Expedited shipping may be available at checkout. Expedited shipping charges are calculated according to package weight and destination.
The estimated total delivery time for expedited shipping is 2 business days.
Expedited delivery estimates apply after payment and address verification. Orders placed after carrier pickup, on weekends, or on holidays may begin processing on the next business day.
Delivery Estimates
Delivery dates are estimates and are not guaranteed. Weather conditions, carrier disruptions, holidays, high-volume periods, routing delays, and incomplete or incorrect addresses may affect delivery timing.
Shipping Carriers
SOCALA uses established U.S. shipping carriers. The available carrier and shipping service are determined by the destination, package requirements, and shipping method selected at checkout.
Orders sent to P.O. Boxes or eligible military addresses may be shipped using the United States Postal Service. Some expedited services may not be available for these destinations.
Address Accuracy and Changes
Customers are responsible for providing a complete and accurate delivery address.
Address changes are not guaranteed after an order enters fulfillment. Carrier correction, return, and reshipment costs resulting from an incorrect or incomplete address may be charged to the customer.
Tracking Information
Tracking information is provided when the order is prepared for shipment. Tracking activity may require additional time to appear after the shipping label is created.
Carrier Delays
Once a package is accepted by the carrier, tracking information reflects the carrier’s latest available status.
Carrier delays, weather events, routing issues, and other circumstances outside our control do not qualify for a shipping refund. Expedited shipping charges are non-refundable after dispatch.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located, please check with household members, neighbors, building staff, mailrooms, and the local carrier facility.
A claim for a package missing after confirmed delivery must be opened with the carrier. SOCALA is not responsible for theft or loss after confirmed delivery.
Packages Lost in Transit
If a package appears lost before delivery, contact us so we can begin a carrier investigation. Any refund or replacement will be considered after the carrier completes its investigation and confirms the loss.
Damage in Transit
If an order arrives damaged, defective, or incorrect, report the issue within 48 hours of confirmed delivery.
Photograph the shipping carton, interior packaging, and affected products before discarding anything. Email the photographs and your order number to info@socalagourmet.com.
Approved claims are handled according to our Return and Refund Policy.
Taxes
Applicable sales taxes are calculated and collected at checkout.
Contact
For shipping questions, email info@socalagourmet.com or use the contact form on our website.
Phone support is limited. Email is the fastest way to receive assistance. Voicemail messages are reviewed during business hours.