Shipping policy

SHIPPING POLICY

Shipping Area

SOCALA Gourmet Food currently ships within the United States only. We do not offer international shipping.

Shipping Costs

Complimentary standard shipping is available on qualifying gifts shipped within the United States as stated on our website.

Any available expedited shipping charges will be displayed at checkout and collected with the order.

Order Processing

Orders are processed on business days, Monday through Friday, excluding holidays.

Estimated delivery dates are provided for convenience and are not guarantees. High-volume periods, weather conditions, carrier disruptions, and address issues may affect delivery timing.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate delivery address.

Address changes are not guaranteed after an order enters fulfillment. Carrier correction, return, and reshipment costs resulting from an incorrect or incomplete address may be charged to the customer.

P.O. Boxes and Military Addresses

Orders sent to P.O. Boxes or eligible military addresses may be shipped using the United States Postal Service. Courier services may not be available for these destinations.

Carrier Delays

Once a package is accepted by the carrier, tracking information reflects the carrier’s latest available status.

SOCALA will assist with reasonable inquiries, but carrier delays, weather events, routing issues, and other events outside our control do not qualify for a shipping refund.

Expedited shipping charges are non-refundable after dispatch.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, please check with household members, neighbors, building staff, mailrooms, and the local carrier facility.

A claim for a package missing after confirmed delivery must be opened directly with the carrier. SOCALA is not responsible for theft or loss after confirmed delivery.

Packages Lost in Transit

If a package appears lost before delivery, contact us so we can begin a carrier investigation.

Any refund or replacement will be considered after the carrier completes its investigation and confirms the loss.

Damage in Transit

If an order arrives visibly damaged, photograph the shipping carton, interior packaging, and affected products before discarding anything.

Email the photographs and your order number to info@socalagourmet.com as soon as possible.

Taxes

Applicable sales taxes are calculated and collected at checkout.

Contact

For shipping questions, email info@socalagourmet.com.

SOCALA does not provide customer service by telephone. Please use email or the contact form on our website.